Terms and Conditions – Baij App Pakistan Gaming Platform

Introduction

Welcome to baij app. These Terms and Conditions ("Terms") are a legally binding agreement between you ("the player", "you", "your") and baij app ("we", "us", "the platform"). By registering an account, accessing the platform or placing any bet or wager, you accept these Terms in full. If you do not agree with any part of them, please do not register or continue using the platform.

Baij app is an online gaming and sports betting platform. The platform offers sports betting — with a particular focus on cricket, PSL, T20 and international fixtures — alongside a full game lobby that includes slots, live casino and table games. All services are provided for entertainment purposes and are intended exclusively for adults aged 18 and above.

These Terms should be read alongside our Privacy Policy and Responsible Gaming page. All three documents form part of the overall agreement between you and baij app.

Eligibility and Account Registration

To open an account on baij app you must meet all of the following requirements at the time of registration and at all times while your account remains active:

• 2.1 You must be at least 18 years of age. We take age verification seriously and reserve the right to request identity documents at any point. Any account found to belong to a minor will be closed immediately and any balance forfeited.
• 2.2 You must register using your own true and accurate personal details. Providing false information — including name, date of birth, address or contact details — is grounds for immediate account suspension.
• 2.3 Each player is permitted one account only. Duplicate accounts, shared accounts and accounts registered under another person's details are not allowed. If duplicate accounts are found, they will be merged or closed and any bonus balances will be removed.
• 2.4 You must not be subject to any self-exclusion order or voluntary ban that you have placed on your own account. Attempting to register a new account while under self-exclusion is a breach of these Terms.
• 2.5 You must not use a VPN, proxy, or other service that disguises your true location to circumvent access restrictions.
• 2.6 You are responsible for keeping your login credentials — username, password and any two-factor authentication details — confidential. We are not liable for losses resulting from unauthorised access caused by your failure to keep credentials secure.

Deposits and Payment Methods

All deposits on baij app are processed in Pakistani Rupees (PKR). The following payment methods are supported: JazzCash, Easypaisa, Raast, Bank Transfer, debit and credit cards, and mobile wallets. We do not charge a platform fee on deposits, though your payment provider may apply their own transaction charges.

• 3.1 Deposits must be made from payment accounts that belong to you. We do not accept third-party deposits. Any deposit traced to a payment source that is not in your name will be reversed and your account suspended pending investigation.
• 3.2 Minimum and maximum deposit limits apply and are displayed at the point of deposit. These limits may vary by payment method and by account tier.
• 3.3 JazzCash and Easypaisa deposits are typically credited within seconds. Bank transfers and some card payments may take longer depending on your bank's processing times. We are not responsible for delays caused by third- party payment processors.
• 3.4 We reserve the right to request proof of the payment method used (e.g., a screenshot of your JazzCash or Easypaisa account showing your name and number) before processing a withdrawal against that deposit method.
• 3.5 Deposited funds that have not been used for wagering may be returned to the original payment method upon request, subject to verification checks.

Withdrawals

Withdrawals are paid back in PKR to the payment method used for the original deposit wherever possible. Where that is not available, we will use an alternative method verified in your name.

• 4.1 Standard withdrawal processing time is one to two business days. VIP Gold members receive same-business-day processing; Platinum and Diamond members receive priority processing within approximately one hour during business hours.
• 4.2 Before your first withdrawal, your account must pass identity verification. This typically involves submitting a copy of your CNIC (both sides) and a recent proof of address or payment method confirmation. Submitting accurate documents promptly avoids any hold on your funds.
• 4.3 We reserve the right to carry out additional security checks on any withdrawal request. These checks are carried out to protect players and the integrity of the platform. You will be notified if additional information is required.
• 4.4 Bonus funds are subject to wagering requirements before they can be withdrawn. Real-money deposits that have not been subject to any bonus are not subject to wagering requirements and may be withdrawn at any time (subject to verification).
• 4.5 We do not charge a withdrawal fee from our side. Your payment provider may charge their own fees; we are not responsible for those charges.
• 4.6 Withdrawal requests may be declined if we have reasonable suspicion of fraud, money laundering, or a breach of these Terms. In such cases the account will be suspended and the matter investigated before any funds are released.

Bonuses and Promotions

Baij app offers various bonuses and promotions throughout the year, including welcome bonuses, deposit match offers, free spins, cashback and VIP rewards. Each promotion has its own specific terms which are published on the Promotions page. The general rules below apply to all bonuses unless a specific promotion states otherwise.

• 5.1 Bonuses are intended for recreational players. Any strategy that we determine to be bonus abuse — including but not limited to low-variance wagering designed solely to clear wagering requirements — may result in the bonus being voided.
• 5.2 Free spins winnings are credited as bonus funds and subject to the wagering requirements specified on the relevant promotion page.
• 5.3 PSL and cricket-specific promotions run during tournament windows. These promotions are for registered players only and are announced on the promotions page. Terms specific to each cricket promotion override these general bonus terms where they differ.
• 5.4 We reserve the right to withdraw or alter any promotion at any time. Players who have already opted in to a promotion will be notified of any material changes.

Betting Rules

The following rules apply to all sports betting activity on baij app, including cricket, football, esports and all other markets offered on the platform.

• 6.1 All bets are final once confirmed. Once you have clicked to place a bet and received confirmation, the bet cannot be cancelled or reversed under any circumstances.
• 6.2 Odds are subject to change at any time before a bet is confirmed. The odds displayed at the moment of confirmation are the odds that apply to your bet. Live in-play odds update continuously and may shift significantly between the time you select them and the time your bet is processed.
• 6.3 In the event of a technical error that results in odds being displayed incorrectly (manifestly wrong odds), we reserve the right to void bets placed at those odds and return stakes to your account.
• 6.4 Match abandonment and postponement rules: if a cricket or football match is abandoned before a result is determined, bets will generally be voided and stakes returned unless the specific market rules state otherwise. PSL matches that are reduced in overs due to weather are settled according to the official result determined by DLS method where applicable.
• 6.5 Maximum stake and maximum payout limits apply per bet and per event. These limits are displayed in the bet slip and vary by sport and market type.
• 6.6 Any bet identified as exploiting a technical error, system fault or pricing error may be voided. We are not obliged to honour bets placed under such circumstances.
• 6.7 Match-fixing, collusion or any attempt to manipulate sporting outcomes is strictly prohibited. Any account found to have placed bets connected to manipulation will be permanently closed and the matter reported to relevant sporting authorities.

Casino and Games

The baij app game lobby includes slots, live casino (Baccarat, Roulette, Blackjack, Teen Patti), table games and specialty titles. All games are operated with certified random number generator (RNG) technology or live dealer studios, and Return to Player (RTP) percentages are as published by the respective game provider.

• 7.1 Game outcomes are determined by certified RNG software. We do not manipulate game outcomes and have no ability to do so once a game round has started.
• 7.2 In the event of a disconnection during a game round, the round will be resolved automatically according to the game's built-in logic. If the round cannot be resolved, the stake will be returned to your account. We are not responsible for disconnections caused by your internet connection.
• 7.3 In the unlikely event of a software error that causes a game to display an incorrect result or payout, the error will be corrected and the correct result applied. We are not liable for any losses or forfeited winnings resulting from a technical fault.
• 7.4 Live casino tables may have minimum and maximum bet limits that differ from standard casino games. These limits are displayed before you join a table.
• 7.5 Game availability may vary. Some titles may be temporarily unavailable for maintenance, provider updates or other technical reasons. We will endeavour to notify players of extended maintenance windows.

VIP Programme

The baij app VIP programme has five tiers: Bronze, Silver, Gold, Platinum and Diamond. Tier progression is based on accumulated points earned through wagering activity across both sports betting and the game lobby.

• 8.1 VIP points are earned at a rate based on the amount wagered. Points accumulate automatically and tier upgrades are reviewed and applied nightly.
• 8.2 Cashback is calculated on net losses over the preceding calendar week and credited every Monday. Cashback is credited as bonus funds subject to a 1× wagering requirement.
• 8.3 Tier downgrade: if your wagering activity falls below the threshold for your current tier over a rolling 90-day period, your tier may be reduced. You will be notified before any downgrade takes effect.
• 8.4 We reserve the right to modify VIP tier thresholds, cashback percentages and associated benefits. Where changes reduce existing benefits for current tier holders, at least seven days' notice will be provided.

Prohibited Conduct

The following actions are strictly prohibited and will result in immediate account suspension, forfeiture of balances and, where appropriate, reporting to relevant authorities:

• 9.5 Collusion with other players to achieve outcomes not possible through individual play — including but not limited to chip dumping in poker-style games or coordinated betting strategies that exploit market weaknesses.
• 9.6 Any form of money laundering or using the platform to process funds derived from illegal activity. Baij app complies with anti-money laundering obligations and suspicious activity is reported.
• 9.7 Harassment, abuse, threats or offensive communication directed at support staff or other players through any platform communication channel.

Account Closure

• 10.1 You may close your account at any time by contacting customer support. Upon closure, any real-money balance (excluding unmet wagering requirements on bonus funds) will be returned to your verified payment method.
• 10.2 We reserve the right to close or suspend any account at any time if we have reasonable grounds to believe a breach of these Terms has occurred, pending investigation or permanently.
• 10.3 Accounts that have been inactive (no login and no wagering activity) for a period of 12 consecutive months may be designated inactive. We will attempt to contact you before any balance adjustment is made to an inactive account.
• 10.4 Self-exclusion is available for periods of 24 hours, 7 days, 30 days, 90 days or permanently. During self-exclusion the account cannot be used and no marketing communications will be sent. To request self-exclusion, contact our support team or use the account settings tool.

Limitation of Liability

• 11.1 Baij app provides the platform on an "as is" basis. While we work to maintain uptime and accuracy, we do not guarantee uninterrupted access and are not liable for losses arising from planned or unplanned maintenance periods.
• 11.2 We are not liable for losses resulting from your own decisions, including betting decisions, game choices or financial decisions made in connection with your use of the platform.
• 11.3 We are not liable for losses caused by events outside our reasonable control, including but not limited to internet outages, power failures, actions of third-party payment processors or force majeure events.
• 11.4 Our total liability to you in respect of any single claim shall not exceed the amount deposited by you in the 30 days preceding the event giving rise to the claim.
• 11.5 Nothing in these Terms limits liability for fraud, gross negligence or any other liability that cannot be excluded by law.

Responsible Gaming

Baij app is committed to supporting responsible gaming. Gaming should be an enjoyable entertainment activity funded from disposable income within a budget you are comfortable losing. The following tools are available in your account settings:

• 12.1 Deposit Limits: Set a daily, weekly or monthly cap on deposits. Limit reductions take effect immediately. Requests to increase a limit are subject to a 72-hour cooling-off period.
• 12.2 Session Timer: Set a reminder that alerts you after a chosen period of continuous play. This is a personal management tool — it does not interrupt your session automatically.
• 12.3 Self-Exclusion: Exclude yourself for a defined period or permanently. Self-exclusion takes effect immediately. Requests to reverse a self-exclusion are not actioned until the original exclusion period has elapsed.
• 12.4 Reality Check: A periodic on-screen summary of your session duration and net wagering position, available from account settings.

Changes to These Terms

We may update these Terms and Conditions from time to time. When changes are made, the updated version will be published on this page with a revised "Last updated" date. For changes that materially affect your rights or obligations, we will provide at least seven days' notice via the email address registered to your account or via a platform notification.

Continued use of baij app after the effective date of updated Terms constitutes your acceptance of the revised Terms. If you do not agree with the changes, you should stop using the platform and contact support to close your account and withdraw any real-money balance.