Privacy Policy – Baij App Pakistan Gaming Platform

Who We Are

Baij app is an online gaming and sports betting platform available at baijapp.com. References to "baij app", "we", "us" or "our" throughout this Privacy Policy all refer to the operator of the baijapp.com platform.

This Privacy Policy applies to all users of the baij app platform, including anyone who visits the website, creates an account, makes a deposit in PKR, places a sports bet, plays casino games, uses the mobile app, contacts customer support or participates in any promotion. By using any part of the platform, you acknowledge that you have read and understood this policy.

We take data protection seriously. We only collect information that is genuinely needed to operate the platform, process your transactions and keep your account secure. We do not sell your personal data to third parties for marketing purposes. Full stop.

Data We Collect

The information we collect falls into a few clear categories depending on how you interact with the platform.

• 2.1 We do not collect sensitive personal data such as religious beliefs, political opinions or biometric data beyond what is required for identity verification under KYC obligations.
• 2.2 We do not collect data from children. The platform is strictly for users aged 18 and above. If we discover an account belongs to a minor, it will be closed immediately and all data deleted.
• 2.3 Some data is collected automatically when you visit the site — such as your IP address and browser type — through cookies and server logs. See the Cookies section below for full details.

How We Use Your Data

Every piece of data we collect has a specific, legitimate purpose. We never use your information for anything beyond what is described here.

Payment and Financial Data

Baij app processes all transactions in PKR through trusted payment partners. Here is how your financial data is handled:

• 4.1 Payment details such as your JazzCash or Easypaisa mobile number and bank account information are used solely to process deposits and withdrawals. They are never shared with unrelated third parties or used for any purpose beyond completing your transactions.
• 4.2 Card payments are processed through PCI-DSS compliant payment gateways. We do not store your full card number on our servers. Only tokenised references are retained to facilitate future transactions where permitted.
• 4.3 Raast and bank transfer details are handled directly with your bank through encrypted channels. We store only the reference data needed to reconcile your transaction history with your account.
• 4.4 Your full financial transaction history — deposits, withdrawals, bonuses and adjustments — is stored securely and is accessible to you at any time through your account dashboard. This history may also be used to resolve any dispute you raise about a transaction.
• 4.5 We may share your financial data with our payment processors, banks and fraud detection services strictly as needed to complete transactions and comply with anti-money laundering obligations. These partners are contractually bound to handle your data securely and only for the stated purpose.

Cookies and Tracking

Cookies are small text files placed on your device when you visit baijapp.com. We use them to keep the platform working correctly and to understand how players use the site. Here is a breakdown of the cookie types we use:

• 5.1 You can manage or delete cookies through your browser settings at any time. Disabling essential cookies will affect your ability to log in and use the platform normally.
• 5.2 We do not use third-party advertising networks that place tracking cookies for their own purposes. Any analytics tools we use operate under data processing agreements that restrict them from using your data for their own commercial purposes.
• 5.3 Our mobile app uses equivalent local storage and session tokens in place of traditional browser cookies. The same categories and opt-out principles apply.

Sharing Your Data

We do not sell, rent or trade your personal data. We share it only in the limited circumstances described below, and only with parties who are contractually bound to protect it.

• 6.1 Payment Processors: JazzCash, Easypaisa, Raast, card processors and bank partners receive only the financial data needed to complete your transaction. They operate under their own regulated data protection frameworks.
• 6.2 Game Providers: Some game lobby titles are provided by third-party studios. To launch these games your account reference (not your full personal details) is passed to the provider's platform to authenticate your session and record your game result. Providers are bound by data processing agreements.
• 6.3 Identity Verification Services: During KYC checks, identity documents you submit may be verified through a third-party verification service. These services process documents solely for verification and are not permitted to retain or use your documents for any other purpose.
• 6.4 Anti-Fraud and AML Services: Transaction patterns may be shared with fraud detection and anti-money-laundering screening tools to keep the platform safe for all players.
• 6.5 Legal Requirements: We may disclose your data if required to do so by a valid legal process, court order or to protect the rights, safety and property of the platform or its users. We will only share the minimum data necessary to comply.
• 6.6 Business Transfers: In the event of a merger, acquisition or sale of the platform, your data may be transferred to the new operator. You will be notified of any such change and the new operator will be bound by this Privacy Policy.

Data Security

Keeping your data secure is not an afterthought — it is built into how baij app operates. We use a layered set of technical and organisational measures to protect your information from unauthorised access, loss or misuse.

• 7.1 All data transmitted between your device and our servers is encrypted using TLS (Transport Layer Security). This includes every login, deposit, bet placement and account update you make.
• 7.2 Passwords are stored as salted cryptographic hashes. We never store your password in plain text and our support team cannot retrieve it — only reset it through a verified process.
• 7.3 Access to your personal and financial data within our systems is restricted to staff who genuinely need it to do their job — for example, support agents resolving a withdrawal query. Access is logged and audited regularly.
• 7.4 We encourage you to use a strong, unique password for your baij app account and to enable two-factor authentication where available. You are responsible for keeping your own credentials confidential.
• 7.5 In the event of a data breach that affects your personal data, we will notify you as promptly as possible with details of what happened, what data was involved and what steps we are taking to address it.

Data Retention

We keep your data only for as long as it is needed. The retention periods below reflect our operational needs and standard obligations.

• 8.1 Account and identity data is retained for the lifetime of your account and for a period of five years after account closure. This is to meet standard financial record-keeping obligations and to handle any late disputes or investigations.
• 8.2 Transaction records — deposits, withdrawals, bets, bonus transactions — are retained for five years from the date of the transaction.
• 8.3 Customer support correspondence is retained for two years from the date of the last communication in a support thread, or longer if the conversation relates to an open dispute.
• 8.4 Technical and session logs are retained for up to 12 months and then automatically purged unless they are required as evidence in an ongoing security or fraud investigation.
• 8.5 Marketing preference data (including records of consent and opt-out requests) is retained for the duration of your account. If you close your account, we retain only a minimal record that you opted out, to ensure we do not re-contact you.
• 8.6 Data submitted during an incomplete registration (where no account was created) is deleted within 30 days.

Your Rights

You have clear rights over your personal data. Here is what you can ask us to do — and how to do it:

To exercise any of these rights, contact our support team through the live chat or email channel listed in the Contact section below. We will verify your identity before acting on any request. We aim to respond to all data rights requests within 30 days.

Children's Privacy

Baij app is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. Age is verified during the registration and KYC process.

If you are a parent or guardian and believe that a minor has created an account on baij app, please contact our support team immediately. We will investigate, close the account and delete the associated data without delay. Responsible gaming and age protection are among our highest priorities.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time as the platform evolves or as legal requirements change. The "Last updated" date at the top of this page will always reflect the most recent version.

For changes that materially affect how we use your personal data, we will notify you by email to your registered address or via a prominent notice on the platform at least seven days before the change takes effect. Continuing to use the platform after the effective date of an updated policy constitutes your acceptance of the revised terms.

We recommend checking this page periodically, particularly before making a significant deposit or updating your account details. Previous versions of this policy are available from our support team on request.

Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how your personal data has been handled, please get in touch with our support team:

We will always verify your identity before processing any data rights request to make sure we are talking to the right account holder. Please have your registered email and account details ready when you get in touch.